Terms of service

1. Agreement to Terms

By accessing and using the AndikoNuru website ("the Site") and purchasing our products, including pens, notebooks, and file folders, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you must not use our Site or services.

2. User Conduct and Orders

You agree to use the Site only for lawful purposes. When placing an order, you warrant that all information you provide is accurate and complete. AndikoNuru reserves the right to refuse or cancel any order at our discretion, including for reasons such as product availability, errors in product or pricing information, or suspected fraud.

3. Intellectual Property Protection

All content on this Site, including but not limited to text, graphics, logos, images, product designs, and software, is the property of AndikoNuru or its content suppliers and is protected by international copyright, trademark, and other intellectual property laws. You may not modify, reproduce, distribute, or commercially exploit any material from this Site without our express written permission.

4. Limitation of Liability

To the fullest extent permitted by applicable law, AndikoNuru shall not be liable for any indirect, incidental, special, consequential, or punitive damages resulting from your access to or use of, or inability to access or use, the Site or any products purchased through it. Our total liability for any claim arising from your use of the Site or products shall not exceed the amount you paid for the product(s) giving rise to the claim.

The products are provided "as is" without warranties of any kind, either express or implied. AndikoNuru does not warrant that the Site will be uninterrupted or error-free.

5. Refund & Return Policy

We strive for complete customer satisfaction. If you are not satisfied with your purchase, you may request a refund or return under the following conditions:

  • Eligibility: Items must be returned in their original, unused, and resalable condition with all original packaging within 30 days of delivery.
  • Process: To initiate a return, please contact our customer service team at [email protected] with your order details. You will be responsible for return shipping costs unless the return is due to our error or a defective product.
  • Refunds: Upon receipt and inspection of the returned item, we will process your refund to the original method of payment within 14 business days. Please note that shipping fees are non-refundable.
  • Non-returnable Items: For hygiene and safety reasons, certain personalized or used items may not be eligible for return.

6. Modifications to Terms

AndikoNuru reserves the right to modify or replace these Terms at any time at our sole discretion. The most current version will always be posted on the Site. Your continued use of the Site following the posting of any changes constitutes acceptance of those changes.

7. Contact Information

For any questions regarding these Terms of Service, please contact us at: [email protected].

8. Governing Law

These Terms shall be governed and construed in accordance with the laws of the jurisdiction in which AndikoNuru is legally established, without regard to its conflict of law provisions.